Elme Health Pty Ltd (ABN 35 681 009 496) (we, us or our) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, via your online consultations, in person, or through other means.
Basic identifying and contact details
Service related information
Digital information
Professional information (for job applicants and workers)
Sensitive Information
We handle sensitive information with extra care and protection, and we only collect this information with your consent orwhen legally permitted. This includes:
Health information
Background information
We collect and use your personal information to run our business and provide our services as set out below.
Business operations
Communication and support
Service improvement
Marketing and promotions
Employment purposes
Legal and compliance
We may disclose personal information to:
Service providers
Professional advisers
Business partners
Corporate transactions
If we merge with or are acquired by another company, or sell our business assets:
Legal and regulatory bodies
Other parties
Storage and access
We store your personal information in Australia. However, your information may be accessed from or transferred to locations outside Australia in these circumstances:
Our approach to overseas disclosure
Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law by only sending what is necessary, requiring recipients to protect your information through contractual agreements which require the recipient to comply with the privacy standards in applicable law or through other mechanisms that provide comparable safeguards and by monitoring how recipients handle your information.
Providing information
You can choose whether to provide personal information to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when information is required versus optional.
Access to your information
You can request access to the personal information we hold about you and we will respond to your request within a reasonable time. We may charge a reasonable administrative fee for providing access and if we cannot provide access, we will explain why and explore alternative ways to share relevant information.
Correction rights
You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct your information promptly. If we cannot make the correction, we will explain why and discuss alternatives. You can ask us to add a statement to your information noting your requested correction.
Marketing communications
You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable.
How to contact us about your rights or to make a complaint and what happens next
Step 1: Contact our privacy officer
What to include:
Your full name, contact details, clear details about your request or complaint, and any relevant dates or reference numbers.
Step 2: Our response
We will:
Step 3: If you're not satisfied (complaints only)
If you're not satisfied with our response to your complaint, you can:
This is the same process whether you want to access your information, correct mistakes, change marketing preferences, or make a complaint about our privacy practices.
We use multiple layers of security to protect your information.
Technical safeguards
Operational security
Physical security
Public information
Please note that any information you choose to share publicly on online platforms (such as comments or reviews) can be accessed and used by others. We cannot control or protect information that you make publicly available.
We keep your personal information only as long as we need it for the purposes we collected it, or as required by law. When we no longer need it, we securely destroy or de-identify it.
We may use cookies, tracking pixels, and similar technologies on our website and in our emails to improve your experience and our services.
Cookies
Tracking Pixels
How we may use these technologies
Essential Functions
Analytics and Performance
Personalisation
Your Control
You can manage these technologies by:
Note: Blocking all cookies may affect website functionality and your user experience.
Google Analytics
We may use Google Analytics to understand how people use our website. This involves cookies that collect information about your browsing activity. You can opt out of Google's advertising features through your Google account settings, browser add-ons, or your device's privacy settings. Google provides various tools and options to control how your data is used for advertising purposes. You can learn more about how Google uses your data and your available options on Google's privacy pages.
Meta advertising tools
We may use Meta's advertising tools (such as Meta Pixel) to understand how our ads perform and to show you more relevant advertisements on Meta platforms like Facebook and Instagram when you visit our website or app. You can manage whether we connect information from our website with your Meta account for advertising purposes by adjusting your settings within your Meta account preferences.
What we collect
When you use single sign-on to connect with us, we'll receive personal information from that provider based on your privacy settings with them. This may include your name, username, profile picture, and other details you've chosen to share.
How we use it
We use this information to create your profile on our platform and give you access to our services.
Your rights
If you connected through Facebook, you can ask us to delete the personal information we received from Facebook. To do this, email us at our email above and tell us what information you'd like deleted. If we can't delete certain information, we'll explain why.
Overview
We may use artificial intelligence and machine learning technologies in our business operations and services, including AI tools provided by third parties. We only use these technologies when legally permitted and necessary for our business.
How we use AI
We may use AI technologies to:
Data protection and security
When we work with third-party AI providers, we ensure they handle your personal information in accordance with privacy laws through contractual requirements and appropriate safeguards.
Your rights and our commitments
Any information generated or inferred about you by AI technologies is treated as personal information, and you maintain all the rights outlined in this privacy policy. When using AI with your personal information, we commit to:
Transparency and control
Security
Risk mitigation
We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.
This Privacy Collection Notice describes how Elme Health Pty Ltd (ABN 35 681 009 496) (we, us or our) collects and handles your personal information when you sign up to the newsletter. We collect personal information from you and from third parties (such as our cookies and analytics providers) so that we can send communications to you and for related purposes set out in our Privacy Policy, available on our website (or on request).
We may disclose this personal information to third parties, including our personnel, related entities, any third parties engaged by us and acting on our behalf and as otherwise set out in our Privacy Policy.
We store personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia.
If you do not provide your personal information to us, it may affect our ability to communicate with you.
Please see our Privacy Policy for more information about how we collect, store, use and disclose your personal information, including details about overseas disclosure, access, correction, how you can make a privacy-related complaint and our complaint-handling process.
If you have questions about our privacy practices, please contact us by email at: privacy@elmehealth.com. By providing your personal information to us, you agree to the collection, use, storage and disclosure of that information as described in this privacy collection notice.
This Privacy Collection Notice describes how Elme Health Pty Ltd (ABN 35 681 009 496) (we, us or our) collects and handles your personal information when you join the waitlist. We collect personal information from you and from third parties (such as our cookies and analytics providers) so that we can do business with you and for related purposes set out in our Privacy Policy, available on our website (or on request).
We may disclose this personal information to third parties, including our personnel, related entities, any third parties engaged by us and acting on our behalf and as otherwise set out in our Privacy Policy.
We store personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia.
If you do not provide your personal information to us, it may affect our ability to do business with you.
Please see our Privacy Policy for more information about how we collect, store, use and disclose your personal information, including details about overseas disclosure, access, correction, how you can make a privacy-related complaint and our complaint-handling process.
If you have questions about our privacy practices, please contact us by email at: privacy@elmehealth.com. By providing your personal information to us, you agree to the collection, use, storage and disclosure of that information as described in this privacy collection notice.
This Privacy Collection Notice describes how Elme Health Pty Ltd (ABN 35 681 009 496) (we, us or our) collects and handles your personal information when you sign-up for our platform. We collect personal information from you and from third parties (such as our cookies and analytics providers) so that we can do business with you and for related purposes set out in our Privacy Policy, available on our website (or on request).
We may disclose this personal information to third parties, including our personnel, related entities, any third parties engaged by us and acting on our behalf and as otherwise set out in our Privacy Policy.
We store personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia.
If you do not provide your personal information to us, it may affect our ability to do business with you.
Please see our Privacy Policy for more information about how we collect, store, use and disclose your personal information, including details about overseas disclosure, access, correction, how you can make a privacy-related complaint and our complaint-handling process.
If you have questions about our privacy practices, please contact us by email at: privacy@elmehealth.com. By providing your personal information to us, you agree to the collection, use, storage and disclosure of that information as described in this privacy collection notice.
This Privacy Collection Notice describes how Elme Health Pty Ltd (ABN 35 681 009 496) (we, us or our) collects and handles your personal information when you receive health services from the Doctors on our Platform. We collect personal information from you and from third parties (such as your healthcare providers) so that we can provide our Services to you and for related purposes set out in our Privacy Policy, available on our website (or on request).
We may disclose this personal information to third parties, including our personnel, related entities, your healthcare providers, any third parties engaged by us and acting on our behalf and as otherwise set out in our Privacy Policy.
We store personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia.
If you do not provide your personal information to us, it may affect our ability to do business with you.
Please see our Privacy Policy for more information about how we collect, store, use and disclose your personal information, including details about overseas disclosure, access, correction, how you can make a privacy-related complaint and our complaint-handling process.
If you have questions about our privacy practices, please contact us by email at: privacy@elmehealth.com. By providing your personal information to us, you agree to the collection, use, storage and disclosure of that information as described in this privacy collection notice.
This Privacy Collection Notice describes how Elme Health Pty Ltd (ABN 35 681 009 496) (we, us or our) collects and handles your personal information when you use or otherwise interact with any artificial intelligence chatbot provided on our Platform (AI Chatbot).
We collect personal information from you and may process your personal information through the AI Chatbot to provide our services, to assist with customer support and queries, to analyse and improve our customer service interactions, to personalise your experience with our services experience, and for related purposes set out in our Privacy Policy, available on our website (or on request).
The personal information you input to the AI Chatbot may then be used to train the service provider’s AI Technology model based on that information.
The personal information you input to the AI Chatbot will not be used to train the AI model.
We may disclose this personal information to IT service providers, our personnel, related entities, and as otherwise set out in our Privacy Policy. The AI Chatbot may generate or infer information about you, which we treat as personal information.
We store personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia.
Please see our Privacy Policy for more information about how we collect, store, use and disclose your personal information.
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